How can we help?
Email support@financefable.com for help with your account.
Include the screen you were using, what happened, your app version, and any error reference shown. Never send passwords, authenticator codes, bank credentials, or full account numbers.
Bank connections
Open Connections to review bank status or retry a connection. Updates may take time and availability varies by institution. If linking fails, include the institution name and the session or request reference from the error screen.
Check connection status before writing. It shows whether a saved bank is current, waiting, or needs a sign-in.
Membership and purchases
On iPhone, open Membership to restore purchases or manage your Apple subscription. For a web subscription, use Billing on the website. Apple handles refunds for Apple purchases.
Deleting your Finance Fable account does not cancel an Apple subscription. Cancel renewal in Apple subscription settings if you no longer want it.
Sign-in and account deletion
Use Forgot password on the sign-in screen to reset your password. Contact support if you cannot access your authenticator.
On iPhone, open More → Security → Delete account. On the website, open Billing to find Delete account. Read the confirmation carefully: deletion permanently removes your account and financial workspace. Household owners must remove other members first.
If you cannot sign in, email support to request help with deletion. We will need to verify account ownership.